I purchased MTS Broadband data card on 10th Aug 2010 from Croma Store Lower Parel. I had requested for an internet connection with unlimited downloads and was directed to MTS sales executive based in the store.
After the stipulated days of free usage, on the 18th Aug, recharged my card for Rs 999 unlimited. On 28th Aug they disconnected my connection citing no balance in my account.
Frantic calls to their technical support telephone number elicited no response. I finally called their marketing person contacted their customer service person, who in turn came back with the following:
'I have transferred 15GB to your account'
My question, 'how does unlimited translate to no balance?' remained unanswered till today.
Meanwhile, without informing me, they downgraded my connection from broadband to 1x (whatever that means)
My emails remain unanswered and unacknowledged.
Mr Abhishek, who condescendingly furnished me with his official contact number as a great favour, comes back with the following:
Marketing policies.... which all companies do.... sell unlimited with a ceiling of 10 GB, we allow 15 GB broadband and then downgrade to 1x for the next 15 GB.
Why are we not told? Not our fault.... Is not the executive your employee? Yes he is.
Why were my emails not replied to? We out source... company policy.
You, as the person in charge do not get updates on customer complaints? NO
WOW what a lucky man, in customer service, and not involved with customer related issues.
Alley Cat : Random meanderings of a moonstruck cat
